This course is offered in partnership with Simplilearn, the world's leading digital skills provider, enabling learners across the globe.
Overview
Designed for mid- or senior-level project managers, this ITIL® 4 Specialist: Drive Stakeholder Value course will hone your skills in managing multiple projects and aligning program activities with business goals without compromising on speed, quality, and efficiency. You’ll learn PMI’s five program management performance domains, including program strategy alignment, lifecycle management, stakeholder engagement, benefits management, and governance.
Skills covered:
- Multi-supplier management
- Relationship management
- CX and UX design
- Customer journey mapping
- Communication
- SLA design
Key Learning Outcomes
When you complete this ITIL 4 Specialist: Drive Stakeholder Value course, you will be able to accomplish the following:
Analyze markets and customer needs and foster stakeholder relationships
Understand how to create a plan for onboarding and offboarding customers and users
Understand how to shape and convert demand into value through IT-enabled services
